Twitter finally appoints a Nodal Contact Officer

After exploring almost every option available to escape the inevitable, Twitter finally is toeing the lines of other social media intermediaries

Twitter finally appoints a Nodal Contact Officer

After exploring almost every option available to escape the inevitable, Twitter finally is toeing the lines of other social media intermediaries and complying with the latest IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021.

The ‘final notice’ by the Ministry of Electronics and Information Technology (MeitY) dated June 5 seems to have rattled the micro-blogging site which found itself alone in the line of fire after every other social media intermediary complied with the new guidelines.

The social media company, which earlier stated that the new rules would curb the freedom of expression of users in India has now said that it ‘understands the importance of the new regulations will comply with the guidelines. Twitter’s reply reportedly came just 48 hours after the final notice by the MeitY.

“We are finalizing the appointment of a CCO and we’ve also appointed Nodal Contact Person and Resident Grievance Officer on contractual basis as we recruit to fill the position permanently,” read the letter as per sources.

So, what exactly is the role of a Nodal Contact Person?
The new guidelines clearly state that all significant social media intermediaries (SSMIs) must appoint a nodal contact person who will act as a middleman between the SSMI and the law enforcement agencies. This is what the rules state:

  • The Nodal Contact Person must be an employee of the SSMI
  • The officer has to ensure 24×7 coordination between the SSMI and the law enforcement agencies
  • Must ensure that the three-tier regulatory structure as listed under the rules is being adhered to
  • Must ensure that the content flagged and taken down is preserved for 180 days for investigation purposes
  • The Chief Compliance Officer and Nodal Contact Person must not be the same individual

As per the rules, any social media platform that has over 50 lakh registered users will be considered a significant social media intermediary.

On the other hand, the CCO will have to ensure that the rules and directives are strictly followed by the intermediaries while the Grievance Officer will have to make sure that the flagged content has to be taken down within the stipulated time limit.

As per Twitter’s website, an individual named Dharmendra Chatur has been appointed as the interim Resident Grievance Officer for India and is based in Bengaluru.